The Role
Post: Training and Support Manager
Salary: £46,684 per annum
Grade: FRS F
Salary range: £46,684 - £60,620 per annum
Contract type: Fixed Term until 31 March 2022
Working pattern: Full-time
Application closing date: Friday 20 August 2021 at 4 PM
The London Fire Brigade are here to protect and serve London.
London Fire Brigade is one of the largest firefighting and rescue organisations in the world, and the busiest within the country. A vital part of our organisation is our control room, based at the London Operations Centre in Merton. Here, our Control Officers manage 180,000 999 calls a year from Londoners in need of assistance.
We are seeking a highly motivated individual to join our team at Merton in the role of Training and Support Manager. This role will see you reporting directly to the Senior Control Commander responsible for training and assurance at Brigade Control.
You will be working within a pressurised environment where staff availability for training activities is fluid and dynamic. You will be passionate about providing high quality training so that we can be the best people in the best place of work. You will need to be resourceful, resilient, and flexible to meet the challenges of this role.
This post is a new role within our organisation and has overall managerial responsibility for the Operations Support Team, a team that delivers all Control training alongside mobilising support services. In this role you will manage and lead the team to deliver multiple training initiatives simultaneously in a dynamic shift-based environment, whilst also maintaining both routine and exceptional service support requirements.
We require a candidate with a background in training and development, with evidence of learning design, training planning, training delivery, quality assurance and assessment. In this role you will proactively embrace change and contribute to change management activities to meet changing business requirements and the motivational needs of staff.
You will be responsible for creating and maintaining reports on measurable outcomes, the results and effectiveness of training programmes and on our quality assurance processes. You will have an ability for elevated levels of visual attention and experience of fault analysis or systems investigation.
The successful candidate will have maintained understanding of new educational and training techniques and methods and will improve the delivery and design of training materials in line with new best practice.
The person we are seeking will have exceptional interpersonal skills to establish good working relationships with people at all levels and excellent organisational skills to prioritise and delegate work to ensure deadlines are met.
To apply, please complete the online application and upload the following documents:
• A copy of your up-to-date CV.
• A cover letter (max. 2 sided A4) clearly outlining the relevant experience, skills and qualifications you have to successfully perform this role, specifically covering the following selection criteria elements:
1 Prepares reports detailing the measurable outcomes, results and effectiveness of training programmes and the quality assurance processes.
2 Maintains understanding of new educational and training techniques and methods, introducing improvement to delivery and design of training materials in line with new best practice.
3 Effectively organises and manages multiple training initiatives simultaneously.
4 A background in training and development, with evidence of learning design, training development, training planning, training delivery, quality assurance and assessment, in a dynamic shift-based environment.
5 Evidence of fault analysis or systems investigation and an ability for high levels of visual attention.
• A copy of your qualification (DTTLS or an industry equivalent qualification).
Eligibility
Applicants must possess a DTTLS or an industry equivalent qualification.
Assessment Overview
Stage 1
CV and cover letter (sift). Shortlisted candidates will be invited to stage 2.
Stage 2
Assessment for this role is due to take place mid-September 2021. Please be advised that if you are unable to make the scheduled assessment date, we may not be able to make alternative arrangements.
Additional Information
Please watch the video below.
London Operations Centre
Further information about the main duties and responsibilities of the role are detailed in the job description. If you are unable to see the job description please visit our jobs pages at https://jobs.london-fire.gov.uk/alljobs/ to access the full advert.
Please ensure you give yourself enough time to complete and submit your application. Late or un-submitted applications cannot be accepted.
Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form.
We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
Benefits of working for LFB
• Generous leave entitlement plus bank holidays
• Option Absence Scheme
• Flexible working including job share
• Welfare Scheme
• Use of Brigade Medical Adviser/physios
• Season ticket loans
• Equality Support Groups
• Contributory Pension Scheme
In line with the Basic Personnel Security Standard (BPSS) employment checks will be completed by successful candidates, which will include a basic criminal records check. Successful candidate will be required to declare any convictions for offences which are not spent under the Rehabilitation of Offenders Act 1974 and any offer of employment is subject to the LFC receiving a criminal records disclosure which it considers satisfactory. Successful candidates should apply to the Disclosure and Barring Service (DBS) to get a copy of their criminal record and share the original disclosure certificate with the LFC. The check will only show convictions that are not ‘spent’. It will cost the successful candidates £23 (current charge) and usually takes up to 14 days.
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