The Role
Post: Information Officer
Salary: £31,034 per annum
Grade: FRS C
Salary range: £31,034 - £37,256 per annum
Contract type: Permanent
Working pattern: Full-time
Application closing date: Friday 30th September 2022 at 16:00 GMT
The Information Access team is part of Knowledge Management in the Information and Communications Technology (ICT) team. We are responsible for ensuring the Brigade’s information and knowledge is easily discoverable and accessible for staff and the public alike. This role facilitates the public’s access to information (including under the Freedom of Information Act and Data Protection Law) by providing accurate, impartial, and comprehensive advice and information relating to incidents the Brigade attends and information about the Brigade’s services.
This role would suit someone who is looking to develop their knowledge of information rights and the obligations of the LFB to comply to requests, including protecting personal information, and providing access to official information.
Candidates should have excellent communication skills and experience of providing direct customer service support. You will need to maintain effective working relationships and be able to explain processes and issues to all levels of staff and members of the public, both orally and in writing.
An awareness of information access legislation (the Freedom of Information Act and Data Protection Law) would be useful.
The Information Officer will support other members of the team and will be responsible for handling requests by telephone, email or letter from the public for information about fires and other incidents attended by the Brigade. Under the guidance of the Information Access Managers, you will also prepare responses for information requests the LFB receive under the Freedom of Information and Data Protection Acts.
Further information about the main duties and responsibilities of the role are detailed in the job description. If you are unable to see the job description please visit our jobs pages at https://jobs.london-fire.gov.uk/alljobs/ to access the full advert.
To apply, please complete the online application, provide a cover letter clearly outlining the relevant experience, skills and knowledge you have to successfully perform this role (see the highlighted areas on job description below) and upload a copy of your up-to-date CV. Please note that we will review and score the cover letter based against the competencies highlighted on Selection Criteria in Job Description.
Benefits of working for LFB
• 26 days’ holiday plus bank holidays
• Option Absence Scheme (which can result in an additional 12 days annual leave for staff at this grade)
• Flexible working including job share
• Welfare Scheme
• Use of Brigade Medical Adviser/physios
• Season ticket loans
• Equality Support Groups
• Contributory Pension Scheme
• Cycle to work scheme
• Opportunity to access affordable accommodation
Please ensure you give yourself enough time to complete and submit your application. Late or un-submitted applications cannot be accepted.
Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form.
We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
Assessment Overview
Stage 1
Online application, CV and cover letter (sift). Shortlisted candidates will be invited to stage 2.
Stage 2
Assessment for this role is due to take place late October. Please be advised that if you are unable to make the scheduled assessment date, we may not be able to make alternative arrangements.
Please note: Should you be shortlisted you may need to be able to conduct an interview over Microsoft Teams (a video conferencing service). You will be asked to provide relevant contact details for that to take place if shortlisted.
Additional Information
In line with the Basic Personnel Security Standard (BPSS) employment checks will be completed by successful candidates, which will include a basic criminal records check. Successful candidate will be required to declare any convictions for offences which are not spent under the Rehabilitation of Offenders Act 1974 and any offer of employment is subject to the LFC receiving a criminal records disclosure which it considers satisfactory. Successful candidates should apply to the Disclosure and Barring Service (DBS) to get a copy of their criminal record and share the original disclosure certificate with the LFC. The check will only show convictions that are not ‘spent’. It will cost the successful candidates £23 (current charge) and usually takes up to 14 days.
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