The Role
Post: Information and Communications Technology Service Analyst
Salary: £36,332 per annum
Grade: FRS D
Salary range: £36,332 - £41,597 per annum
Contract type: Permanent
Working pattern: Full-time
Application closing date: Friday 19 November 2021 at 16:00 GMT
An exciting vacancy has arisen in the London Fire Brigade (LFB) for an Service Analyst within the Information and Communications Technology (ICT) Department.
The successful candidate will join the Technical Support Team based at the LFB Headquarters at 169 Union Street, London SE1 0LL.
As a key support service, the delivery of high quality ICT services is crucial to the efficient, effective and economic achievement of the Brigade's vision.
The role of ICT Service Analyst is to assist with the support and administration activities in relation to the Brigade’s desktop and server environment. The focus of this role is to provide 2nd level support to IT users and supporting server technologies.
The successful candidate will have experience supporting IT users in a large multi-site organisation, preferably in a 24/7/365 industry, working on Microsoft Server based platforms and supporting technologies such Active Directory, Microsoft Exchange, O365 and Microsoft System Centre.
Candidates should be used to working as part of a team but they must also be able to manage their own workload effectively.
Further information about the main duties and responsibilities of the role are detailed in the job description. If you are unable to see the job description please visit our jobs pages at https://jobs.london-fire.gov.uk/alljobs/ to access the full advert.
To apply – complete the online application form and provide evidence to address the selection criteria under the assessment overview (see below). Your application will be marked against the responses you provide to the selection criteria. CVs will not be considered.
Benefits of working for LFB
• 26 days’ holiday plus bank holidays
• Option Absence Scheme
• Flexible working including job share
• Welfare Scheme
• Use of Brigade Medical Adviser/physios
• Season ticket loans
• Equality Support Groups
• Contributory Pension Scheme
• Cycle to work scheme
• Opportunity to access affordable accommodation
Please ensure you give yourself enough time to complete and submit your application. Late or un-submitted applications cannot be accepted.
Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form.
We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
Assessment Overview
Stage 1
On-line application form and evidence to address the selection criteria.
As part of the online application form, candidates must provide evidence to address the following criteria:
Selection Criteria 1 - A minimum of 3+ years working experience in the following areas:
• Microsoft Server and Desktop Operating Systems
• Microsoft Active Directory
• Microsoft Office
• VMware and Citrix VDI
• Microsoft System Center Solutions; SCCM, SCOM, etc
• Microsoft Intune
Selection Criteria 2 - Supporting users as part of an ICT Support Team for a large multi-site organisation and across a wide range of ICT industry standard technologies.
Selection Criteria 3 - Undertaking project work and seeing it though to a successful conclusion.
Selection Criteria 4 - Proven ability to establish effective working relationships with customers, internal groups and third parties.
Your application will be sifted based on the responses provided to the above criteria and shortlisted candidates will be invited to stage 2.
Stage 2
Assessment stage
Assessment for this role is due to take place early/mid-December 2021. Please be advised that if you are unable to make the scheduled assessment date, we may not be able to make alternative arrangements.
Please note: Should you be shortlisted you may need to be able to conduct an interview over Microsoft Teams (a video conferencing service). You will be asked to provide relevant contact details for that to take place if shortlisted.
Additional Information
In line with the Basic Personnel Security Standard (BPSS) employment checks will be completed by successful candidates, which will include a basic criminal records check. Successful candidate will be required to declare any convictions for offences which are not spent under the Rehabilitation of Offenders Act 1974 and any offer of employment is subject to the LFC receiving a criminal records disclosure which it considers satisfactory. Successful candidates should apply to the Disclosure and Barring Service (DBS) to get a copy of their criminal record and share the original disclosure certificate with the LFC. The check will only show convictions that are not ‘spent’. It will cost the successful candidates £23 (current charge) and usually takes up to 14 days.
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