The Role
Post: Information and Communication Technology - Bridge Engineer
Salary: £36,332 per annum
Grade: FRS D
Salary range: £36,332 - £41,597 per annum
Contract type: Permanent
Working pattern: Full-time
Application closing date: Thursday 31 March 2022 at 16:00 GMT
The Bridge team provide a dedicated 24/7 365 Information and Communications Technology (ICT) support service to LFB at our Merton Operations centre. The role is part of a team structure that work 2 days 2 nights 4 off (same as all our fire stations do) There is a generous 20% shift allowance to add to the salary and contractual overtime within the existing shift plus 2021 pay award (1.5%) currently outstanding. Ensuring mobilising system is operational 24/7 and providing all systems support out of normal ITHD hours.
In order to provide first level advice on ICT queries; to quickly understand difficulties being experienced by customers, an extensive working knowledge of the following is required in order to carry out all aspects of the role:
• Thin Client Technology (Citrix and Windows Terminal Services)
• Microsoft Windows 2010
• Microsoft Sharepoint
• Microsoft Exchange
• Microsoft Office
• File and Print Server Management
• RSA Secure Remote Access
• Remote Server Management (RDP, VNC etc.)
• Excellent understanding of customer service concept and practice
• Windows operating systems
• Microsoft system centre
• Performance Tools
• Structured cabling systems
• Telecommunications/Data Communications principles and topologies
• IT Infrastructure Library standards and methodologies
ICT Bridge Engineers work on 4 x 12-hour shifts (42 hours over 8 days).
2 x 12-hour days and 2 x 12-hour nights and 4 x days off.
Shift starts at 7am to 7pm or 7pm to 7am, 365 days.
Further information about the main duties and responsibilities of the role are detailed in the job description. If you are unable to see the job description please visit our jobs pages at https://jobs.london-fire.gov.uk/alljobs/ to access the full advert.
To apply – complete the online application form and provide evidence to address the selection criteria under the assessment overview (see below). Your application will be marked against the responses you provide to the selection criteria. CVs will not be considered.
Benefits of working for LFB
• 26 days’ holiday plus bank holidays
• Option Absence Scheme
• Flexible working including job share
• Welfare Scheme
• Use of Brigade Medical Adviser/physios
• Season ticket loans
• Equality Support Groups
• Contributory Pension Scheme
• Cycle to work scheme
• Opportunity to access affordable accommodation
Please ensure you give yourself enough time to complete and submit your application. Late or un-submitted applications cannot be accepted.
Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form.
We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
Assessment Overview
Stage 1
On-line application form and evidence to the selection criteria.
As part of the online application form, candidates must provide evidence to address the following criteria:
1 - A broad range of 1st level support skills, including desktop devices, servers and networks to provide an all round 1st level support service, escalating problems where necessary.
2 - Good communication and negotiating skills in order to advise senior managers both orally and in writing, write technical briefs and make presentations on IT operations matters.
3 - Knowledge of current developments in the IT industry, particularly those relating to the provision of 24/7 support.
4 - In order to provide first level advice on ICT queries; to quickly understand difficulties being experienced by customers, an extensive working knowledge of the following is required:
• Thin Client Technology (Citrix and Windows Terminal Services)
• Microsoft Windows
• Microsoft SharePoint
• Microsoft Exchange
• Microsoft Office
• File and Print Server Management
• RSA Secure Remote Access
• Remote Server Management (RDP, VNC etc.)
• Excellent understanding of customer service concept and practice
• Windows operating systems
• Microsoft system centre
• Performance Tools
• Structured cabling systems
• Telecommunications/Data Communications principles and topologies
• IT Infrastructure Library standards and methodologies
Your application will be sifted based on the responses provided to the above criteria and shortlisted candidates will be invited to stage 2.
Stage 2
Assessment stage.
Assessment for this role is due to take place in April 2022. Please be advised that if you are unable to make the scheduled assessment date, we may not be able to make alternative arrangements.
Please note: Should you be shortlisted you may need to be able to conduct an interview over Microsoft Teams (a video conferencing service). You will be asked to provide relevant contact details for that to take place if shortlisted.
Additional Information
In line with the Basic Personnel Security Standard (BPSS) employment checks will be completed by successful candidates, which will include a basic criminal records check. Successful candidate will be required to declare any convictions for offences which are not spent under the Rehabilitation of Offenders Act 1974 and any offer of employment is subject to the LFC receiving a criminal records disclosure which it considers satisfactory. Successful candidates should apply to the Disclosure and Barring Service (DBS) to get a copy of their criminal record and share the original disclosure certificate with the LFC. The check will only show convictions that are not ‘spent’. It will cost the successful candidates £23 (current charge) and usually takes up to 14 days.
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