The Role
Post: ICT Bridge Support Engineer
Grade: FRS D
Salary range: 35,620 - £40,781 per annum
Contract type: Permanent
Working pattern: Full-time
Application closing date: Tuesday 24 March 2020 at 16:00 GMT
The Bridge team provide a dedicated 24/7 365 ICT support service to LFB at our Merton Operations centre. The role is part of a team structure that work 2 days 2 nights 4 off (same as all our fire stations do) There is a generous 20% shift allowance to add to the salary and contractual overtime within the existing shift. Ensuring mobilising system is operational 24/7 and providing all systems support out of normal ITHD hours.
In order to provide first level advice on ICT queries; to quickly understand difficulties being experienced by customers, an extensive working knowledge of the following is required in order to carry out all aspects of the role:
• Thin Client Technology (Citrix and Windows Terminal Services)
• Microsoft Windows 2010
• Microsoft Sharepoint
• Microsoft Exchange
• Microsoft Office
• File and Print Server Management
• RSA Secure Remote Access
• Remote Server Management (RDP, VNC etc.)
• Excellent understanding of customer service concept and practice
• Windows operating systems
• Microsoft system centre
• Performance Tools
• Structured cabling systems
• Telecommunications/Data Communications principles and topologies
• IT Infrastructure Library standards and methodologies
Further information about the main duties and responsibilities of the role are detailed in the attached job description.
Please upload the following documents:
• A cover letter (max. of two sided A4) clearly outlining the relevant experience, qualifications, skills and qualities you have to successfully perform this role (see the job description below)
• A copy of your up-to-date CV.
Please ensure you give yourself enough time to complete and submit your application. Late or un-submitted applications will not be accepted.
Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form.
Benefits of working for LFB
• 20 days’ holiday plus bank holidays
• Option Absence Scheme
• Flexible working including job share
• Welfare Scheme
• Use of Brigade Medical Adviser/physios etc.
• Season ticket loans
• Community support Groups
• Contributory Pension Scheme
• Cycle to work scheme
We value the diversity of our employees, and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
Assessment Overview
Assessment for this role is due to place mid-April 2020. Please be advised that if you are unable to make the scheduled assessment date, we may not be able to make alternative arrangements.
The assessment process will consist of an Interview.
Additional Information
In line with the Basic Personnel Security Standard (BPSS) employment checks will be completed by successful candidates, which will include a basic criminal records check. Successful candidate will be required to declare any convictions for offences which are not spent under the Rehabilitation of Offenders Act 1974 and any offer of employment is subject to the LFC receiving a criminal records disclosure which it considers satisfactory. Successful candidates should apply to the Disclosure and Barring Service (DBS) to get a copy of their criminal record and share the original disclosure certificate with the LFC. The check will only show convictions that are not ‘spent’. It will cost the successful candidates £23 (current charge) and usually takes up to 14 days.
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