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The Role

Post: Digital Communications Manager
Salary: £52,242.00 per annum
Grade: FRS F
Salary range: £52,242.00 - £67,836.00 per annum
Contract type: Permanent
Working pattern: Full-time
Application closing date: Friday 31 May at 16:00 GMT

London Fire Brigade is London’s Fire and rescue service where staff are driven by a strong sense of purpose: to be trusted to serve and protect London. It is one of the largest firefighting and rescue organisations in the world, founded in 1833. Employing almost 6000 staff who work in more than 400 teams at over 100 locations.

The Brigade is on a journey to improve, following a series of challenging inspection reports from HMICFRS, the Grenfell Inquiry and an independent review of culture. Effective digital communications will play a key role in the delivery of the Brigade’s aims and ambitions in the coming years.

The Digital Communications Manager will own, develop and implement digital communications plans that will help the Brigade to realise it’s vision of providing accessible services that meet the needs of its communities. The Digital Communications Manager will work closely with the ICT and other departments to drive all of the Brigade’s digital activity. They will manage and oversee all aspects of digital communications for the communications directorate. This includes new online services, improved digital engagement, and strategic data collection.

The successful candidate will have experience in leading, motivating, and training digital teams, and with a proven track record in successfully managing and driving social media campaigns as part of a fully integrated communications strategy.

Further information about the main duties and responsibilities of the role are detailed in the job description.


We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Assessment Overview

Stage 1

Online application, CV and cover letter (sift). Shortlisted candidates will be invited to stage 2.

To apply, please complete the online application, provide a cover letter clearly outlining the relevant experience, skills and knowledge you have to successfully perform this role (see the highlighted areas on job description below) and upload a copy of your up-to-date CV. Please note that we will review and score the cover letter based against the competencies highlighted in the selection criteria section of the job description. The CV is for information purposes only and will not be marked.

Please ensure you give yourself enough time to complete and submit your application. Late or un-submitted applications cannot be accepted.

Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form.

Stage 2

Assessment for this role is due to take place in June 2024. Please be advised that if you are unable to make the scheduled assessment date, we may not be able to make alternative arrangements.

Additional Information

Benefits of working for LFB
• 26 days’ holiday plus bank holidays
• Option Absence Scheme (which can result in an additional 12 days annual leave for staff at this grade)
• Flexible working including job share
• Welfare Scheme
• Use of Brigade Medical Adviser/physios
• Season ticket loans
• Equality Support Groups
• Contributory Pension Scheme
• Cycle to work scheme
• Opportunity to access affordable accommodation



In line with the Basic Personnel Security Standard (BPSS) employment checks will be completed by successful candidates, which will include a Standard criminal records check. Successful candidate will be required to declare any convictions for offences and any offer of employment is subject to the LFC receiving a criminal records disclosure which it considers satisfactory.

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