The Role
Post: 999 Control Room Officer
Salary: £29,119.55 plus 20% Shift Allowance
Salary range: £29,119.55 – £37,947.46 plus 20% shift allowance
Contract type: Permanent
Working pattern: Shift Pattern
Application closing date: Monday 31st July 2023 at 16:00 GMT
Anticipated start date January 2024
The London Fire Brigade are here to protect and serve London.
A Control Room Officer is the first point of contact for members of the public dialling 999 to alert the fire service to an emergency.
Our Control Officers are based at our operations centre in Merton and manage over 180,000 999 calls a year from Londoners when they need us most. They take emergency calls, deal with stressful situations as well as dispatch fire engines and specialist equipment, provide support to firefighters and work with other emergency services to safely resolve incidents across the Capital.
A career as a Control Officer involves providing advice to callers and gathering important information to assist the Brigades response to a terrorist attack, serious fires, major incidents or large-scale flooding events. Thankfully, these don’t occur every day, but when they do, we at the centre of helping our firefighters and communities get the help they need.
Some of your time will be spent responding to emergencies, you will be taking 999 calls to road traffic collisions, fire alarms, rescues and other incidents requiring our assistance.
At other times you will be undertaking training and development, supporting with routine tasks in the Control room or speaking to fire stations and officers, ensuring you and the Brigade are ready to respond.
At the London Fire Brigade, we believe every contact counts, that starts with Control and it could start with you.
No matter what you are dealing with, day or night, 365 days a year, every contact counts towards keeping London safe.
Is this the career for you?
• Would you like a role that is fulfilling which helps saves lives?
• Could you talk someone through their most distressing moments whilst being calm and compassionate?
• Could you work flexibly on a day and night shift pattern, including some holidays and celebrations?
• Are you able to communicate clearly and follow systems under intense pressure?
• Do you like working as part of a team?
If you answered yes and think you have what it takes, then we would love to hear from you.
If successful our new Control Officers will undertake an intensive eleven-week training course which covers everything from emergency call management to radio procedure, fire survival guidance and appliance types.
Upon successful completion, you will be posted to a watch to continue your development throughout your probation period of nine months. Training is continuous and we are looking for someone with the self-motivation to study and learn, to help them be the best they can be.
Over 300 languages are spoken in Greater London, though not essential, the London Fire Brigade welcomes applications from individuals who can speak additional languages.
We will be holding an information workshop on Monday 17th July at 19:00 on Microsoft Teams where you will be able to find out more information about the role and speak to Control Officers. If you would like to join this session, please email sarah.cuthbert@london-fire.gov.uk and a Teams link will be sent to you.
Assessment Overview
Stage 1
Online application form and evidence to demonstrate and promote behaviours outlined in the job profile and LFB behaviours framework
To apply - complete the online application form and provide a cover letter to outline your experience, skills and knowledge to address the following selection criteria.
1 – The ability to communicate professionally with colleagues and members of the public.
2 – How you have demonstrated your commitment to personal development and learning in current/previous roles or education.
Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form.
Applications close for this role on 31st July 2023,
Stage 2
Online Simucall assessment
Candidates can either complete the assessment at home or, if they would prefer, come to the LOC to complete the assessment here. Candidates will be contacted after shortlisting to check their preference.
Assessments will take place week commencing 14th August
Stage 3 interview.
interviews will take place week commencing 4th September
Additional Information
Offers of appointment will be subject to a successful medical, reference and other security checks, and if successful you will undertake an intensive, assessment based training course and will have to achieve competence before joining a watch.
In line with the Basic Personnel Security Standard (BPSS) employment checks will be completed by successful candidates, which will include a basic criminal records check. Successful candidate will be required to declare any convictions for offences which are not spent under the Rehabilitation of Offenders Act 1974 and any offer of employment is subject to the LFC receiving a criminal records disclosure which it considers satisfactory. Successful candidates should apply to the Disclosure and Barring Service (DBS) to get a copy of their criminal record and share the original disclosure certificate with the LFC. The check will only show convictions that are not ‘spent’. It will cost the successful candidates £23 (current charge) and usually takes up to 14 days.
We value the diversity of our employees, and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
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