The Role
The Role
Post: 999 Assistant Operations Manager
Salary: £37,272.49 per annum
Salary range: £37,272.49 - £46,967.70 per annum
Contract type: Permanent / Full Time
Working pattern: Shift Based
Application closing date: Tuesday 31 January 2023 at 16:00 GMT
It’s a quiet Tuesday night duty, 2a.m.
You’re reviewing the ongoing incidents, you’re planning some training for your watch. A 999 Control Officer calls your name – they need your assistance.
And then it starts.
Multiple 999 calls to an incident in Central London.
Planning that training is going to have to wait…
The London Fire Brigade are recruiting for the role of Assistant Operations Manager based in our 999 Control Room.
Assistant Operations Managers supervise and support the call handling and mobilising function of the London Fire Brigade, they are part of the team that leads the team, supporting the Operations Manager in delivering our service to the people of London.
You will manage large and complex incidents and maintain fire cover across our 102 fire stations.
You will support our Fire Fighters by ensuring they have the most up to date and relevant information when responding to incidents.
You will make important decisions, drawing on your experience and training to safely resolve some of the 180,000 999 calls we receive a year.
You will value and demonstrate accountability, togetherness and compassion. Supporting your colleagues, while promoting a culture of operational excellence.
You will be solution focused and understand importance of supporting callers, 999 Control Officers and colleagues through challenging situations.
You will understand the importance of working with partner agencies such as the Metropolitan Police and London Ambulance Service, amongst many others.
You will develop yourself and others, training and preparing to deal with the challenges that a global city presents.
At the London Fire Brigade, we believe Every Contact Counts, that starts with Control and it could start with your team.
Is this the career for you?
• Would you like a role that is fulfilling which helps saves lives?
• Could you work flexibly on a day and night shift pattern, including some holidays and celebrations?
• Could you support a 999 Control Officer in their role and development?
• Are you able to communicate clearly and make decisions under pressure?
• Are you able to lead a team?
If you think you have what it takes then we would love to hear from you.
We would welcome applications from Temporary or Substantive Crew Manager (Control) and LFB Control Room Officers.
To apply - complete the online application form and provide a cover letter to outline your experience and why you would be the best candidate for this role. Please also include in your cover letter evidence to address the following:
• Your experience of dealing with high pressure situations while remaining calm and compassionate.
• Your ability to successfully lead a team in a Fire Control environment.
• Your experience of developing yourself and others.
We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
Eligibility
We would welcome applications from substantive or acting Watch Manager A’s (Control) and LFB Control Room Officers.
Assessment Overview
Stage 1
Online application form. Shortlisted applicants will be invited to stage 2.
Stage 2
Interview and table top exercise.
Assessment for this role is due to take place w/c 20th February 2023. Please be advised that if you are unable to make the scheduled assessment date, we may not be able to make alternative arrangements.
Please note: Should you be shortlisted you may need to be able to conduct an interview over Microsoft Teams (a video conferencing service). You will be asked to provide relevant contact details for that to take place if shortlisted.
Please ensure you give yourself enough time to complete and submit your application. Late or un-submitted applications cannot be accepted.
Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form.
Additional Information
Offers of appointment will be subject to a successful medical, reference and other security checks,
Benefits of working for LFB
• Generous holiday entitlement plus bank holidays
• Welfare Scheme
• Use of Brigade Medical Adviser/physios
• Season ticket loans
• Equality Support Groups
• Contributory Pension Scheme
• Cycle to work scheme
• Opportunity to access affordable accommodation
In line with the Basic Personnel Security Standard (BPSS) employment checks will be completed by successful candidates, which will include a basic criminal records check. Successful candidate will be required to declare any convictions for offences which are not spent under the Rehabilitation of Offenders Act 1974 and any offer of employment is subject to the LFC receiving a criminal records disclosure which it considers satisfactory. Successful candidates should apply to the Disclosure and Barring Service (DBS) to get a copy of their criminal record and share the original disclosure certificate with the LFC. The check will only show convictions that are not ‘spent’. It will cost the successful candidates £23 (current charge) and usually takes up to 14 days.
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